Refund policy

At 4Bagger Vibe, every product is made to order and fulfilled by our trusted partner, Printful. We take pride in delivering high-quality apparel that celebrates the baseball lifestyle. Because each item is made specifically for you, we handle returns and refunds differently than traditional retailers.

Order Issues

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery at info@cappersgroup.com. Include your order number, photos of the issue, and a brief description so we can resolve the problem quickly. Once verified, we’ll gladly send a replacement or issue a refund for the affected item.

Returns & Exchanges

Since our products are custom-made to order, we do not accept returns or exchanges for incorrect size selection, change of mind, or preference-related reasons. Please review our size charts carefully before ordering to ensure the best fit.

Damaged or Incorrect Items

If an item arrives damaged, misprinted, or incorrect, contact us at info@cappersgroup.com within 14 days of receiving your order with supporting photos and your order details. We’ll replace the item or issue a full refund at no extra cost to you.

Lost Packages

If your package does not arrive within the expected timeframe, email info@cappersgroup.com and include your order number. We’ll investigate the shipment and, if confirmed lost, we’ll send a replacement order.

Cancellations

Orders go into production shortly after being placed. Cancellations are only possible within 1 hour of completing checkout. After that time, we’re unable to modify or cancel your order.

Refunds

Refunds (when applicable) are processed back to your original payment method once the issue is verified. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Contact Us

For any questions regarding returns, refunds, or order issues, contact our team at info@cappersgroup.com.

We’re here to make sure you love your 4Bagger Vibe gear.